🔁 RETURN, EXCHANGE, AND WARRANTY POLICY

To provide customers with differentiated benefits when purchasing products at VNCSports.com, we apply the following return and exchange support policy:

  • For customers in PhnomPenh area: You can directly contact our office to exchange/return goods at the publicly available address at the bottom of the VNCSports.com website.

  • Service hours: Every day of the week

  • Customers can execute free returns/exchanges within 7 days from the date of receiving the goods ordered at VNCSports.com.

  • Products for return/exchange must be intact, unused, and must have original tags/labels. Additionally, customers must retain the purchase invoice from VNCSports.com to process the return/exchange.

  • We will take the next steps to check the product quality and proceed with the exchange/return or refund as requested by the customer, in accordance with the provisions of Section II of this policy.

I. Cases for Return and Exchange

1. Exchange due to Customer’s Needs (Change of Mind)

 

All items purchased from VNCSports.com can be returned within 7 days from the date of receipt. We only accept returns/exchanges for products that are in their original condition, have the VNCSports.com purchase invoice, and have not been used, including:

  • Original packaging and box intact, not torn or dented.

  • Warranty stamps/cards, brand tags, accompanying gifts (if any), etc., must be complete and undamaged.

  • Not stained, scratched, broken, damaged, having strange odors, or showing signs of prior use.

Note: Products returned that do not meet the conditions listed above will be automatically shipped back to the registered address according to your order information.

 

2. Exchange/Return Not Due to Customer’s Subjective Reasons (Faulty/Incorrect Items)

 

VNCSports.com encourages customers to check the external condition of the shipping box and product before payment to ensure that the goods delivered are correct according to the order and the external condition is not affected. If this happens, please refuse to accept the goods and immediately inform the customer support department so that we can take timely corrective action. (Please note that further inspection steps, such as testing the product, can only be accepted after the order has been fully paid).

If the customer has paid, received the goods, and later discovers that the goods are broken, incorrect in content, or missing items, please immediately contact Swin.vn’s customer support department for assistance with the next steps, such as exchanging/returning the goods or sending the missing product to the customer.

Attention: Swin.vn reserves the right to refuse support for claims based on the above content after 48 hours from the date the customer receives the goods.

 

II. Refund Method

 

Depending on the reason for the product return, VNCSports.com will offer different refund methods, with details as follows:

  • Exchange due to Customer’s Needs (Change of Mind): In this case, the customer will receive a refund (after deducting the order processing fee).

  • Exchange/Return Not Due to Customer’s Subjective Reasons (Faulty/Incorrect Items): The customer will receive a brand-new product, an exchange for a new product of the same type, and the customer may opt for a cash refund if desired.

For contact, inquiries, or complaints regarding returns/exchanges, please contact our customer support.

 

III. Warranty and Quality Guarantee Policy

 

All goods purchased by customers are guaranteed for quality and safety. If customers find that the product they purchased at VNCSports.com shows signs of not being as advertised on the website, please contact us immediately for warranty assurance. VNCSports.com offers the customer the choice to exchange for a different product or receive a 100% refund of the amount paid to protect the legitimate rights of the buyer.